FAQ

About IdealClean

What is IdealClean?

IdealClean is a company that provide Basic House/Office Cleaning service.

Where is your service area?

Our current coverage area spans accross Klang Valley and its surroundings.

Either your cleaner is local or foreign cleaner?

All our cleaners are professional Malaysian who have undergone a thorough vetting process.

Can I trust your cleaners?

Yes!! To ensure a consistently high quality performance, we evaluate our cleaners on an ongoing basis based on customers’ feedback.

How I can contact you?

You can email us at [email protected] or whatsapp us at 018-3788035

Cleaning Services

What type of service you provide?

At the moment, we only provide Basic House/Office Cleaning. Strictly no post-renovation cleaning service provided.

How much do your services cost?

Our rate is only RM28 / hour / cleaner. Optional additional cost of RM25 for cleaning tools and material supply (upon request)

What's included in a basic house/office cleaning?

You may refer to our website homepage at www.idealclean.my

Are cleaning tools and materials supply covered?

No, but you can request to bring the tools and materials with additional cost of RM25. Here is complete list: (Vacuum 1600W+, glass cleaner, toilet cleaner, multisurface cleaner, sponge, scrubber, set of cloth, wiper and trash bag).


Strictly no ladder, mop and pail provision.

Booked slot is not enough to complete the cleaning. May I request for time extension?

Yes, you can ask the time extension. However, it is subject to cleaner availability and the payment must be cleared before time extension is performed. 

When the cleaner expected to arrive?

We believe all our cleaner are very discipline with punctuality. But, due to traffic condition and weather, they can sometime be late. Your cleaning session will only start when the cleaner arrives at your doorstep.

What will happen if I not punctual?

Your cleaning session start when cleaner arrives at your doorstep. If you are not punctual, the waiting time will be wasted. The cleaner cannot drag your end session time because this will disrupt cleaner schedule for the day.

What is not included in Basic House/Office Cleaning?

Pet handling, cleaning car porch, outdoor cleaning, moving any items >20kg, deep/stubborn stain removal, cleaning of areas outside normal reach, cleaning of animal’s poop, washing cloth, ironing cloth and folding cloth.

Should I pick up the cleaner?

No, the cleaner will come by their own transport.

How do I file a complaint?

To file a complaint, just whatsapp us at 018-3788035

Booking

How do I know that my booking is successful?

After you make a booking, you will receive a confirmation through email and whatsapp.

How long should I wait for the confirmation?

Normally you will get confirmation between 5 to 30 minutes.

How do I cancel or reschedule my booking?

Please whatsapp us at 018-3788035 for appointment cancellation, reschedule or amendment. Find out more about our Refund & Cancellation Policy here.

Payments

How do I make payment?

Currently, only one payment method is available:

  • Direct Bank Transfer

Can I request for a receipt?

A receipt will be provided upon request.

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