Frequently Asked Questions - IdealClean

Frequently Asked Questions

Have a read through our FAQs for House Cleaning Services or contact our friendly Customer Service for help!

Our house cleaning service typically includes essential cleaning tasks that cover the fundamental areas of a home. Here are the general tasks commonly included in a house cleaning service:
✅Dusting
✅Vacuuming / Sweeping
✅Mopping
✅Kitchen Cleaning
✅Bathroom Cleaning
✅Trash Removal
✅Making Beds
✅Cobweb Removal
✅General Tidying


NOT INCLUDED 👇

It’s important to note that while our house cleaning covers the main areas of the home, it may not include deep cleaning tasks. For instance, tasks such as tackling stubborn, permanent, or rust stains, removing cement or paint residue, and similar activities might not be included.

Please also take note that our house cleaning service is not suitable for post-renovation cleaning. However, we may consider light renovation cleaning.

The following are not included in our house cleaning service as well:
❌Pet Handling
❌Outdoor Cleaning
❌Car Porch Cleaning
❌Moving Heavy Item
❌Cleanup of Faeces From Any Animals
❌Washing / Folding / Ironing Cloth
❌Removing Or Disposing Bulky Items

No, but you can request to bring the tools and materials with additional cost of RM28. Here is complete list: (Vacuum 1600W+, glass cleaner, toilet cleaner, multisurface cleaner, sponge, scrubber, set of cloth, wiper and trash bag).

Strictly no ladder, mop and pail provision.

No, the cleaners will use their own transportation, and you won’t incur any transport fees.

Yes! Our cleaners are well-trained and highly experienced. In addition, all our cleaners are fully vetted.

All our cleaners are professional Malaysians who have undergone a thorough vetting process.

IdealClean has been registered with Suruhanjaya Syarikat Malaysia (SSM) since 08/July/2019, with the registration number 003002125-U. We are transparent; we have nothing to hide, and you can learn everything about us on our About Us page.

IdealClean generally covers most cleaning service areas in Klang Valley and its surroundings. Listed below are our popular service areas. Can’t find your area listed below? Don’t worry! Contact us to confirm whether we can cover your area or not.

  • Kajang
  • Bangi
  • Semenyih
  • Cheras
  • Ampang
  • Seri Kembangan
  • Bukit Jalil
  • Putrajaya
  • Cyberjaya
  • Kuala Lumpur
  • Wangsa Maju
  • Sungai Besi
 

Our rates vary for each package. Below is a list of our rates:

  • One Time = RM 30 / hour / cleaner
  • Monthly = RM 28 / hour / cleaner
  • Fortnightly = RM 27 / hour / cleaner
  • Weekly = RM 26 / hour / cleaner
  • Twice Weekly = RM 23 / hour / cleaner

Add-On Tools and Materials Supply = RM 28 / session (optional)

Please take note, our recurring package rates are only available after you have tried our one-time service.

We assure you that there are no hidden charges. The prices display on our website are the actual charges. There are no additional transport fees or any other charges.

You can make a booking online through our website or WhatsApp us at 018-3788035. Our friendly customer service team will be happy to assist you in scheduling your slot.

You may initiate a Direct Bank Transfer to the following bank account with the provided details.

Bank Name: CIMB
Account Name: IDEAL CLEANING SERVICES
Account No: 8604339738

You can also pay via DuitNow QR. Click the button below for the QR Code.

A receipt will be provided upon request.

Our minimum booking requirement is 4 hours per session.

We generally discourage last-minute rescheduling or cancellations, but we understand that emergencies can happen. You can reschedule or cancel at no charge if done at least 24 hours before the scheduled time. However, any changes, rescheduling, or cancellations made within 24 hours of the service will incur a RM30 penalty.

You may refer our Refund & Cancellation Policy for more info.

Yes, you can definitely request the same cleaner.

We encourage you to schedule your booking as soon as possible to ensure availability.

  • Online Booking: 24 hours
  • Customer Service: Daily from 8AM to 11PM

Our cleaning slots are available daily and are divided into two sessions: morning and evening.

  • Morning Session: 9AM – 1PM
  • Evening Session: 2PM – 6PM

Yes, you can find more detailed information about our house cleaning services on our homepage.

Yes, our cleaning services extend to cover offices as well.

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