Frequently Asked Questions
Have a read through our FAQs for House Cleaning Services or contact our friendly Customer Service for help!
What is INCLUDED AND NOT INCLUDED in your house cleaning services?
Our house cleaning service typically includes essential cleaning tasks that cover the fundamental areas of a home. Here are the general tasks commonly included in a house cleaning service:
✅Dusting
✅Vacuuming / Sweeping
✅Mopping
✅Kitchen Cleaning
✅Bathroom Cleaning
✅Trash Removal
✅Making Beds
✅Cobweb Removal
✅General Tidying
NOT INCLUDED 👇
It’s important to note that while our house cleaning covers the main areas of the home, it may not include deep cleaning tasks. For instance, tasks such as tackling stubborn, permanent, or rust stains, removing cement or paint residue, and similar activities might not be included.
Please also take note that our house cleaning service is not suitable for post-renovation cleaning. However, we may consider light renovation cleaning.
The following are not included in our house cleaning service as well:
❌Pet Handling
❌Outdoor Cleaning
❌Car Porch Cleaning
❌Moving Heavy Item
❌Cleanup of Faeces From Any Animals
❌Washing / Folding / Ironing Cloth
❌Removing Or Disposing Bulky Items
Are cleaning tools and materials provided?
No, but you can request to bring the tools and materials with additional cost of RM25. Here is complete list: (Vacuum 1600W+, glass cleaner, toilet cleaner, multisurface cleaner, sponge, scrubber, set of cloth, wiper and trash bag).
Strictly no ladder, mop and pail provision.
Should I pick up the cleaners?
No, the cleaners will use their own transportation, and you won’t incur any transport fees.
Can I trust your cleaners?
Yes! Our cleaners are well-trained and highly experienced. In addition, all our cleaners are fully vetted.
Are your cleaners local or foreign?
All our cleaners are professional Malaysians who have undergone a thorough vetting process.
How can I know if IdealClean is a legitimate business?
IdealClean has been registered with Suruhanjaya Syarikat Malaysia (SSM) since 08/July/2019, with the registration number 003002125-U. We are transparent; we have nothing to hide, and you can learn everything about us on our About Us page.
Where is IdealClean coverage area?
IdealClean generally covers most cleaning service areas in Klang Valley and its surroundings. Listed below are our popular service areas. Can’t find your area listed below? Don’t worry! Contact us to confirm whether we can cover your area or not.
- Kajang
- Bangi
- Semenyih
- Cheras
- Ampang
- Seri Kembangan
- Bukit Jalil
- Putrajaya
- Cyberjaya
- Kuala Lumpur
- Wangsa Maju
- Sungai Besi
What is the pricing for your services?
Our standard rate is RM28/hour/cleaner. Minimum = 4 hours.
Add-On Tools and Materials Supply = RM28/session (optional)
Are there any hidden charges?
We assure you that there are no hidden charges. The prices display on our website are the actual charges. There are no additional transport fees or any other charges.
How can I proceed with making a booking?
You can make a booking online through our website or WhatsApp us at 018-3788035. Our friendly customer service team will be happy to assist you in scheduling your slot.
How can I make a payment?
You may initiate a Direct Bank Transfer to the following bank account with the provided details.
Bank Name: CIMB
Account Name: IDEAL CLEANING SERVICES
Account No: 8604339738
You can also pay via DuitNow QR. Click the button below for the QR Code.
Can I request a receipt?
A receipt will be provided upon request.
Is there a minimum booking requirement?
Our minimum booking requirement is 4 hours per session.
Is it possible to make last-minute reschedule or cancel an appointment?
We generally discourage last-minute rescheduling or cancellations, but we understand that emergencies can happen. You can reschedule or cancel at no charge if done at least 24 hours before the scheduled time. However, any changes, rescheduling, or cancellations made within 24 hours of the service will incur a RM30 penalty.
You may refer our Refund & Cancellation Policy for more info.
Is it possible to request the same cleaner for each visit?
Yes, you can definitely request the same cleaner.
How far in advance should I book my cleaning session?
We encourage you to schedule your booking as soon as possible to ensure availability.
What are IdealClean's operating hours?
- Online Booking: 24 hours
- Customer Service: Daily from 8AM to 11PM
Our cleaning slots are available daily and are divided into two sessions: morning and evening.
- Morning Session: 9AM – 1PM
- Evening Session: 2PM – 6PM
Can I get more detailed information about your house cleaning services?
Yes, you can find more detailed information about our house cleaning services on our homepage.
Do you also offer office cleaning services?
Yes, our cleaning services extend to cover offices as well.
